FAQ

If you do not see the answer to your question listed here, please contact your nearest Stickley Audi & Co. showroom for assistance.

Free downloads are available for all Stickley catalogs. View all catalogs here.

For many collections, you can also order a glossy printed catalog or order the complete set of current Stickley catalogs.

Because of the wide range of choices available, many manufacturers (such as Stickley) make nearly every piece of furniture to order. For example, when you order a Stickley bedroom, they will probably be creating the bed and other pieces step-by-step from the cutting room right through the finish and trim departments. Most custom orders will take anywhere from 6-10 weeks to deliver, depending upon the manufacturer. Your Stickley Audi & Co. representative can provide detailed delivery information on your specific order.

Most authorized Stickley dealers have highly-skilled service technicians under employ or on call who can inspect and often repair your furniture without removing it from your home.

To schedule a service call, please contact your nearest Stickley retailer. The service technician will determine the best course of action after inspecting the furniture in question.

Please contact your local Stickley Audi & Co. showroom. They will be able to access information regarding your specific order.

Please contact your local Stickley Audi & Co. showroom for assistance. Our showrooms have trained furniture technicians on staff or on call that can help you with service concerns.

Stickley will be happy to help identify older furniture. However, due to the vast number of Stickley pieces that were made over the years it is impossible to identify the exact model from a written or verbal description. Please send photographs of your furniture so we may be able to make accurate identification. Send regular photos directly to the attention of Historian, Stickley Furniture Co, One Stickley Dr., Manlius, NY 13104; or send digital images to history@stickley.com. Photos will be kept on file as property of Stickley and cannot be returned so please do not send family photos. Click here to review Helpful Hints for Sending Us Your Photos.

Stickley Audi & Co. is the authorized Stickley dealer for our specific trading areas. If you are interested in Stickley products but do not live near a Stickley Audi & Co. showroom, please go to the store locator at www.stickley.com to locate your nearest authorized Stickley distributor.

If you contact your representative at the showroom where you originally purchased your furniture, they should be able to assist you in obtaining service regardless of your location.

The manufacturer will provide specific care instructions,  which should be followed closely. Please refer to our Fine Furniture Care Guide for general tips on caring for your wood furniture.

The manufacturer will provide specific care instructions,  which should be followed closely. Please refer to our Fine Furniture Care Guide for general tips on caring for your wood furniture.

There is something timeless about furniture made from wood. With proper care, true hardwoods like walnut, white oak, and cherry retain their rich appearance indefinitely. There are three main reasons why solid wood furniture is beneficial to own: durability, easy maintenance, and uniqueness. 

Simply put, veneer is a thin slice of wood. Good veneers are approximately the thickness of a credit card. Some veneers can be as thin as a sheet of tablet paper. Veneer is preferred in some situations because of its versatility and resistance to expansion and contraction. Veneers can be cut into exquisitely detailed patterns and scenes, creating a true work of art on the surface of your furniture.

The crinkling noise from most luxury cushions is caused by the down-proof ticking material that used to construct the cushion inserts. This is a very expensive, densely woven material designed to add body and support to the cushion, while preventing the feathers from poking through the surface. The characteristic sound is the ticking material flexing inside the cushion.

Rotating means you flip the cushions over, and, on sofas with more than one cushion, you change their location (the right end cushion is flipped and moved to the left end of the sofa). Cushion rotation keeps the casing positioned properly on the cushion core, and also evens out the impact of frictional wear and sun exposure on the fabric. We recommend rotating loose cushions weekly or bi-weekly, depending on the amount of use the piece receives.

No. Regular vacuuming and spot cleaning, following the cleaning and care guidelines provided by your showroom, is all that is required for daily maintenance. Having your rug professionally cleaned every 5-10 years, if it needs it, should be sufficient.

We use only Tibetan highland wool in our Stickley rugs, and a characteristic of this wool is a period of shedding. This shedding is normal and will not affect the structural integrity of your rug. To avoid this shedding, we would be forced to go to cheaper, less durable wools, and this is a quality compromise Stickley is not willing to make. The shedding will stop after a period of time, depending on the use the carpet receives. Frequent vacuuming helps.

You should use extreme caution when storing solid wood furniture for any length of time, even when it’s stored in a “climate-controlled” facility. Extreme variations in temperature and humidity can harm the wood and the finish, in some cases causing irreparable damage. Please refer to the manufacturer’s warranty to determine if it covers your furniture once it’s been in storage.

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